Property Management
Property Management
Property Management – Fully Managed Properties Only
All maintenance issues should be reported to our Property Management Departments, our Property Management opening hours are Monday to Friday 9am to 6pm, they are contactable as follows during these times:
Bromley Postcodes (BR) or Tunbridge Wells Postcodes (TN),01689 850 850 or email propertymanagement@jdmlettings.com
South East London Postcodes (SE) and Dartford Postcodes (DA), 020 7394 1160 or email greenwich@jdmlettings.com
We have put together a brief guide on actions you should take and also detailed what is deemed as an emergency and what action should be taken in an emergency.
What is an emergency?
An emergency is classified as ‘Something which could not have been foreseen and which could cause a threat to life or serious damage to property’. To assist you in taking the right course of action as quickly as possible please follow the guide below:
| Situation | Is this an emergency? * | Who do I call? | Additional comments |
|---|---|---|---|
| No heating | Depends on the time of year & circumstances |
Jdm Lettings Property Management. In an emergency, please contact one of the approved contractors from the drop-down list below. |
Before calling please check:
We will aim to have a contractor with you as soon as possible following the initial report to investigate. Over extended ‘closed’ periods i.e. Christmas / Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability. |
| No hot water | No | Jdm Lettings Property Management | See above |
| No power supply |
Yes, if this is a total loss of power which doesn’t extend to neighbouring properties |
Jdm Lettings Property Management In an emergency please contact one of the approved contractors from the drop down list below |
Before calling check: |
| Gas leak | Yes |
National Grid Or please contact one of the approved contractors from the drop down list below Jdm Lettings Property Management |
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 To inform us of actions taken by National Grid |
| Carbon monoxide alert | Yes |
Jdm Lettings Property Management In an emergency please contact one of the approved contractors from the drop down list below |
It is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing, and replacing carbon monoxide alarm batteries (if applicable) If you damage or break the carbon monoxide alarm, it is your responsibility to replace this like for like, or cover the cost of the repair / replacement if it is an electrically wired alarm
|
| Smoke alarm beeping | No |
Jdm Lettings Property Management In an emergency please contact one of the approved contractors from the drop down list below |
It is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing, and replacing smoke alarm batteries (if applicable). Lawfully every rented property must have an active working smoke alarm on each floor where there is living accommodation; if this is not the case in your property, you must inform us as soon as possible. If you damage or break the smoke alarm, it is your responsibility to replace this like for like, or cover the cost of the repair / replacement if it is an electrically wired smoke alarm. |
| Fire |
Yes |
Fire department Jdm Lettings Property Management |
999 To inform us of action taken by fire department |
| No water supply |
Yes, if there is no running water at all |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below |
Before calling, check:
|
| Plumbing leak |
Yes, if it cannot be contained and is causing damage |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below |
Do:
Over extended ‘closed’ periods i.e. Christmas / Bank Holidays there may be a delay in response times or contractor availability. |
| Roof leak |
Yes ‐ if the leak is causing major damage or is affecting an electrical fitting |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below |
|
| Roof damage |
Yes ‐ if hazardous to people or causing substantial damage to property |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below |
|
|
Gutters / downpipes |
No, unless water is entering the building causing major damage or hazardous to people |
Jdm Lettings Property Management |
|
| Blocked sink / basin / bath |
No |
Jdm Lettings Property Management |
This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you |
| Blocked toilet |
Yes – if there is only one toilet in the property |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below |
This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you |
| Locks / doors |
Yes – if you are unable to access/secure the property No – if you have lost your keys |
Jdm Lettings Property Management
In an emergency please contact one of the approved contractors from the drop down list below Police if a crime has been committed |
This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you. If you have lost your keys you would be expected to pay for a replacement lock / locksmith call out and the cost of supplying new keys & FOBS to the landlord & agent. |
| Burglar alarm going off |
No – this is an inconvenience not an emergency |
Jdm Lettings Property Management |
This is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you |
| Burglary |
Yes |
Police if a crime has been committed
Jdm Lettings Property Management – if you are unable to secure the property
In an emergency please contact one of the approved contractors from the drop down list below |
999
To inform us of action taken by fire department |
| Broken windows |
Yes – if you are unable to secure the property |
Jdm Lettings Property Management In an emergency please contact one of the approved contractors from the drop down list below Police if a crime has been committed |
This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you |
| Broken cooker |
No – this is an inconvenience not an emergency |
Jdm Lettings Property Management |
This will be followed up the next working day. We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability |
| Broken Washing Machine |
No – this is an inconvenience not an emergency |
Jdm Lettings Property Management |
This will be followed up the next working day. We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability |
| Broken Dishwasher |
No – this is an inconvenience not an emergency |
Jdm Lettings Property Management |
This will be followed up the next working day. We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability |
|
Burglar alarm going off |
No – this is an inconvenience not an emergency |
Jdm Lettings Property Management |
This is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you |
Over extended ‘closed’ periods i.e. Christmas/Bank Holidays there may be a delay in response times or contractor availability.
Where a contractor is called out for an issue that is not deemed an EMERGENCY, or your Landlords responsibility, or in cases where neighbouring properties are affected, you may be liable for the cost of the callout charge plus the contractors invoice.
Please ensure that you know your Landlord’s specific contractors and where to shut off the mains supply of gas, electricity and water to the property and have contact details for emergency services provided by your utility suppliers.
If your Landlord has British Gas Homecare cover please ensure you have the contact details and the landlord’s policy number to hand
For all Rent Collect or Let Only properties please contact your Landlord directly with any maintenance issues, including emergency issues.
If you are unsure what level of service your Landlord has selected please refer to the correspondence dispatched to you at the start of the Tenancy and/or the Tenancy Agreement.
Outside of our normal working hours (9am to 6pm Monday to Friday) and only in the case of an EMERGENCY please use our Emergency Guide and Contacts List detailed below;
Ripple Electrics – Dannii - 07736965 769
Aspects Electricals – Danny - 07973 955 252
London Property Services – 020 7186 0270
Chislehurst Plumbing and Heating office number 0203 172 4397
(please follow instructions on the recorded message.)
Martin Franklin - MTF Plumbing & Property Maintenance (Not Gas) - 07939 008 449
London Property Services – 020 7186 0270
Farrells Glazing & Bifold Repairs - Zach 07517 989 696
KLS Locksmith – Barry - 07830 832 759
Quality Drainage - 020 8289 0190 / 07798 634089
London Property Services – 020 7186 0270
If any calls go through to an answer service please leave a message and a contractor will return your call as soon as possible
Blackheath Locksmiths - 020 8852 1222 (please leave a message and they will call back)
Ronnie Brown - R.B. Electrical - 07525 423 305
Aspects Electrical - 07973 955252
Services Direct Ltd (SDL) – 020 3489 4958
Quality Drainage - 020 8289 0190 or 07798 634089
Services Direct Ltd (SDL) – 020 3489 4958
Martin Franklin - MTF Plumbing & Property Maintenance (Not Gas) - 07939 008 449
Paul Mcardle - B Sure Response Ltd - 07572 608 753
Daniel Pater - Chislehurst Plumbing & Heating Ltd - 07983 281727
Services Direct Ltd (SDL) – 020 3489 4958
If any calls go through to an answer service please leave a message and a contractor will return your call as soon as possible
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